The Help Desk Technician I is an entry-level, on-site position responsible for providing hardware support, device imaging, equipment deployment, and Level 1 technical support to internal and external users. This role focuses on maintaining end-user computing devices, supporting Windows-based environments, and delivering excellent customer service while assisting with daily IT operations.

• Provide hands-on support for laptops, desktops, and related IT equipment.
• Perform imaging, configuration, deployment, and maintenance of Windows-based devices.
• Assist with equipment replacements, refreshes, deployments, and decommissioning activities.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Respond to support requests via phone, email, ticketing system, and in person.
• Perform password resets and basic account administration tasks.
• Document, update, and resolve help desk tickets, escalating issues when appropriate.
• Assist with office moves, workstation setup, cabling, and equipment relocation.
• Support monitors, docking stations, mobile devices, tablets, and other peripherals.
• Maintain accurate IT asset inventory and equipment assignment records.
• Meet established service-level agreements (SLAs) and project deadlines.
• Follow IT policies, procedures, and best practices while contributing to process improvements.

• Experience providing end-user hardware and software support in a Windows environment.
• Basic knowledge of PC hardware, peripherals, and troubleshooting techniques.
• Familiarity with Windows 10/11 and Microsoft 365 applications.
• Ability to provide hands-on and desk-side technical support.
• Strong customer service, communication, and interpersonal skills.
• Ability to prioritize tasks, manage multiple assignments, and work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Willingness to work occasional non-standard hours, including after-hours support when required.
• United States citizenship required.

• Previous IT support experience in a corporate environment.
• Experience with device imaging, hardware deployments, and refresh projects.
• Experience maintaining IT asset inventories.
• Industry certifications such as CompTIA A+, ITIL, or similar.
• Strong interest in hardware support and IT operations.

Work Where it Matters

Akima is not just another global enterprise and federal contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Akima, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Akima provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Akima delivers agile solutions in the core areas of facilities, maintenance, and repair; information technology; logistics; protective services; systems engineering; mission support; furniture, fixtures & equipment (FF&E); and construction.

As an Akima employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.